Refund Policy
Each RiotHost Shared Hosting Plan carries a 14 Day Risk Free Trial.
If you are not completely satisfied with our services within the 14 Day Risk Free Trial,
you are not obligated to make any payments.
No refund is available after
your 14 Day Free Trial is complete. This policy does not apply to any additional services
such as overages, disk space, pop accounts, sub-accounts, Domain Parking
accounts, etc. It does not also apply to reseller accounts, or any fees
associated with these accounts. Accounts cancelled/terminated by RiotHost
for violating our Acceptable Usage Policy or Service Policies do not qualify
for any refund what so ever. For example, if your account is cancelled
due to spamming, warez, server downtime, you will not be given any refund. To
receive a full refund you must let us know why you are not satisfied. This
collation of information is used to improve and provide the highest quality
service possible for our present and future customers. To receive a full
refund, e-mail our sales department and we will send you a cancellation
form. Any cancellation request will be effective upon receipt.
Cancellation Policy
For Security reasons and to Protect the integrity of your Account at RiotHost you must follow this procedure to cancel your Account with us:
- Login to your Client Area by going to Client Login.
- Enter Username & Password and click Login.
- You will now see your Account Details. Find the "Current Hosted Domains" Section.
- In this Section to the right side you will see a Cancel Acct Column.
- Click [cancel] and please fill in the following Cancel Form.
- (Paypal Users Only)Login to your Paypal Account and Cancel your Subscription to our Services.
We support the uncensored flow of information and ideas over the Internet
and do not actively monitor subscriber activity under normal circumstances.
Similarly, we do not exercise editorial control over the content of any
web site, e-mail transmission, newsgroups, or other material created or
accessible over or through the services, except for certain proprietary
Web sites. However, in accordance with our TOS (Terms of Service), we may
remove any materials that, in our sole discretion, may be illegal, may subject
us to liability, or which may violate this AUP. RiotHost may cooperate
with legal authorities and/or third parties in the investigation of any
suspected or alleged crime or civil wrongdoing. Your violation of this AUP
may result in the suspension or immediate termination of either your RiotHost
account or other actions as detailed in Section 3
WITHOUT PRIOR NOTICE.
This document is intended to provide a basic understand of RiotHost's
Acceptable Use Policy. The following are guidelines for the establishment
and enforcement of RiotHost's AUP:
·
Ensure
reliable service to our customers
·
Ensure
security and privacy of our systems and network, as well as the networks
and systems of others
·
Comply
with existing laws
·
Maintain
our reputation as a responsible service provider
·
Encourage
responsible use of the Internet and discourage activities which reduce the
usability and value of Internet services
·
Preserve
the value of Internet resources as a conduit for free expression and exchange
of information
·
Preserve
the privacy and security of individual users
RiotHost intends to provide its customers
access to everything the Internet has to offer. While the RiotHost
is firmly committed to the principles of free speech, certain activities
that may be damaging to the resources of both the RiotHost and the
Internet and cannot be permitted under the guise of free speech. The resources
of the RiotHost and the Internet are limited, and abuse of these resources
by one user has a negative impact on the entire community.
We do not routinely monitor the activity of accounts except for measurements
of system utilization and the preparation of billing records. However, in
our efforts to promote good citizenship within the Internet community, we
will respond appropriately if we become aware of inappropriate use of our
service.
You may not use your virtual site to publish material, which RiotHost.Net
determines, at its sole discretion, to be unlawful, indecent or objectionable.
For purposes of this policy, "material" refers to all forms of
communications including narrative descriptions, graphics (including photographs,
illustrations, images, drawings, logos), executable programs, video recordings,
and audio recordings.
If a RiotHost account is used to violate the Acceptable Use Policy
or our TOS, we reserve the right to terminate
your service without notice. We prefer to advise customers of
inappropriate behavior and any necessary corrective action, however, flagrant
violations of the Acceptable Use Policy will result in immediate termination
of service. Our failure to enforce this policy, for whatever reason, shall
not be construed as a waiver of our right to do so at any time.
As a member of our network community, you must use your Internet access
responsibly. If you have any questions regarding this policy, please contact
us at Support@RiotHost.com.
VIOLATIONS OF RiotHost ACCEPTABLE
USE POLICY
The following constitute violations of this AUP:
Illegal use: RiotHost's services may not be used for illegal
purposes, or in support of illegal activities. RiotHost reserves the
right to cooperate with legal authorities and/or injured third parties in
the investigation of any suspected crime or civil wrongdoing.
Harm to minors: Use of the RiotHost service to harm, or attempt
to harm, minors in any way, including, but not limited to child pornography.
Threats: Use of the RiotHost service to transmit any material
(by e-mail, uploading, posting or otherwise) that threatens or encourages
bodily harm or destruction of property.
Harassment: Use of the RiotHost service to transmit any material
(by e-mail, uploading, posting or otherwise) that harasses another.
Fraudulent activity: Use of RiotHost service to make fraudulent offers
to sell or buy products, items, or services, or to advance any type of financial
scam such as "pyramid schemes," "ponzi schemes," and
"chain letters."
Forgery or impersonation:
Adding, removing or modifying identifying network header information in
an effort to deceive or mislead is prohibited. Attempting to impersonate
any person by using forged headers or other identifying information is prohibited.
The use of anonymous remailers or nicknames does not constitute impersonation.
Unsolicited commercial
e-mail / Unsolicited bulk e-mail (SPAM) Use of the RiotHost service to transmit any unsolicited
commercial or unsolicited bulk e-mail is expressly prohibited. Violations
of this type will result in the immediate termination of the offending RiotHost
account.
IMPORTANT NOTICE:
BEGINNING IMMEDIATELY, anyone
hosting websites or services on our server that support spammers or cause
any of our IP space to be listed in any of the various Spam Databases will
have their server immediately removed from our network. The server will
not be reconnected until such time that you agree to remove ANY
and ALL traces of the offending
material immediately upon reconnection and agree to allow us access to the
server to confirm that all material has been COMPLETELY
removed. Severe violations may result in immediate and permanent removal
of the server from our network without notice to the customer. Any server
guilty of a second violation WILL
be immediately and permanently removed from our network without notice.
E-mail / News Bombing:
Malicious intent to impede another person's use of electronic mail services
or news will result in the immediate termination of the offending RiotHost
account.
E-mail / Message Forging:
Forging any message header, in part or whole, of any electronic transmission,
originating or passing through the RiotHost service is in violation
of this AUP.
Usenet SPAMing: RiotHost has a zero tolerance policy for the use
of its network for the posting of messages or commercial advertisements,
which violate the rules, regulations, FAQ or charter of any newsgroups or
mailing list. Commercial messages that are appropriate under the rules of
a newsgroup or mailing list or that are solicited by the recipients are
permitted.
Unauthorized access: Use of the RiotHost service to access, or to attempt
to access, the accounts of others, or to penetrate, or attempt to penetrate,
security measures of RiotHost's or another entity's computer software
or hardware, electronic communications system, or telecommunications system,
whether or not the intrusion results in the corruption or loss of data,
is expressly prohibited and the offending RiotHost account is subject
to immediate termination.
Copyright or trademark
infringement:
Use of the RiotHost service to transmit any material (by e-mail, uploading,
posting or otherwise) that infringes any copyright, trademark, patent, trade
secret or other proprietary rights of any third party, including, but not
limited to, the unauthorized copying of copyrighted material, the digitization
and distribution of photographs from magazines, books, or other copyrighted
sources, and the unauthorized transmittal of copyrighted software.
Collection of personal
data:
Use of the RiotHost service to collect, or attempt to collect, personal
information about third parties without their knowledge or consent.
Network disruptions
and unfriendly activity:
Use of the RiotHost service for any activity which affects the ability
of other people or systems to use RiotHost Services or the Internet.
This includes "denial of service" (DOS) attacks against another
network host or individual user. Interference with or disruption of other
network users, services or equipment is prohibited. It is the Member's responsibility
to ensure that their network is configured in a secure manner. A Subscriber
may not, through action or inaction, allow others to use their network for
illegal or inappropriate actions. A Subscriber may not permit their network,
through action or inaction, to be configured in such a way that gives a
third party the capability to use their network in an illegal or inappropriate
manner. Unauthorized entry and/or use of another company and/or individual's
computer system will result in immediate account termination. RiotHost
will not tolerate any subscriber attempting to access the accounts of others,
or penetrate security measures of other systems, whether or not the intrusion
results in corruption or loss of data.
System Resources:
Any
one site or reseller account found to be utilizing in excess of 8% of the
system resources at any given may shall be suspended. We reserve
the right to terminate such account if we see fit.
Fraud: Involves a knowing misrepresentation or misleading statement,
writing or activity made with the intent that the person receiving it will
act upon it.
Infringement of Copyright,
Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned
infringements will not be tolerated.
Distribution of Viruses:
Intentional distributions of software that attempts to and/or causes damage,
harassment, or annoyance to persons, data, and/or computer systems are prohibited.
Such an offense will result in the immediate termination of the offending
account.
Inappropriate Use of
Software:
Use of software or any device that would facilitate a continued connection,
i.e. pinging, while using RiotHost services could result in suspension
service.
Third Party Accountability: RiotHost subscribers will be held responsible and
accountable for any activity by third parties, using their account, that
violates guidelines created within the Acceptable Use Policy.
Violation Of RiotHost
Virtual Accounts:
It is absolutely forbidden to host illegal pornographic content whereas
the subjects are under the age of majority, or IRC servers on Virtual Server
Accounts. Virtual Server Accounts found hosting this material will be subject
to immediate cancellation without refund.
IRC networks:
It is absolutely forbidden to host an IRC server that is part of or connected
to another IRC network or server. Servers found to be connecting to or part
of these networks will be immediately removed from our network without notice.
The server will not be reconnected to the network until such time that you
agree to completely remove any and all traces of the irc server, and agree
to let us have access to your server to confirm that the content has been
completely removed. Any server guilty of a second violation will result
in immediate account termination.
Security
You are responsible for any misuse of your account, even if the inappropriate
activity was committed by a client, friend, family member, guest or employee.
Therefore, you must take steps to ensure that others do not gain unauthorized
access to your account. In addition, you may not use your account to breach
security of another account or attempt to gain unauthorized access to another
network or server.
·
Your
password provides access to your account. It is your responsibility to keep
your password secure.
·
Sharing
your password and account access with unauthorized users is prohibited.
You should take care to prevent others from using your account since you
will be held responsible for such use.
·
Attempting
to obtain another user's account password is strictly prohibited, and may
result in termination of service.
·
You
must adopt adequate security measures to prevent or minimize unauthorized
use of your account.
·
You
may not attempt to circumvent user authentication or security of any host,
network or account. This includes, but is not limited to, accessing data
not intended for you, logging into or making use of a server or account
you are not expressly authorized to access, or probing the security of other
networks. Use or distribution of tools designed for compromising security
is prohibited. Examples of these tools include, but are not limited to,
password guessing programs, cracking tools or network probing tools.
·
You
may not attempt to interfere with service to any user, host or network ("denial
of service attacks"). This includes, but is not limited to, "flooding"
of networks, deliberate attempts to Overload a service, and attempts to
"crash" a host.
·
Users
who violate systems or network security may incur criminal or civil liability.
RiotHost will cooperate fully with investigations of violations of
systems or network security at other sites, including cooperating with law
enforcement authorities in the investigation of suspected criminal violations.
Network Performance
RiotHost virtual site accounts
operate on shared resources. Excessive use or abuse of these shared network
resources by one customer (eg. in excess of 8% CPU usage) may have a negative
impact on all other customers. Misuse of network resources in a manner which
impairs network performance is prohibited by this policy and may result
in termination of your account.
You are prohibited from excessive consumption of resources, including CPU
time, memory, disk space and session time. You may not use resource-intensive
programs which negatively impact other customers or the performances of
RiotHost systems or networks. RiotHost reserves the right to terminate
or limit such activities.
REPORTING VIOLATIONS OF RiotHost
AUP
RiotHost requests that anyone who believes that there is a violation
of this AUP direct the information to the Abuse Department at Support@RiotHost.com.
If available, please provide the following information:
·
The
IP address used to commit the alleged violation
·
The
date and time of the alleged violation, including the time zone or offset
from GMT
·
Evidence
of the alleged violation
E-mail with full header information provides
all of the above, as do system log files. Other situations will require
different methods of providing the above information. RiotHost may
take any one or more of the following actions in response to complaints:
·
Issue
written or verbal warnings
·
Suspend
the Member's newsgroup posting privileges
·
Suspend
the Member's account
·
Terminate
the Member's account
·
Bill
the Member for administrative costs and/or reactivation charges
·
Bring
legal action to enjoin violations and/or to collect damages, if any, cause
by violations
REVISIONS TO THIS ACCEPTABLE USE POLICY
RiotHost reserves the right to revise, amend, or modify this AUP, our
TOS (Terms of Service) and our other policies and agreements at any time
and in any manner. Notice of any revision, amendment, or modification will
be posted in accordance with our TOS (Terms of Service).
